Every organization aims to optimize the mechanisms on how they operate and satisfy the needs of their clients. This could mean an increase in market share, the implementation of effective risk management, diminution of costs, and an improvement of customer relations. The quality management system is a structure to monitor and improve the effectiveness of activities in each area.
In order to have those standards as accurate as possible, there are procedures designed for every industry – some of them are similar, while others are completely different. However, the part which is definitely in common for every field is quality. In the world of translation “quality” can refer to a number of issues and have many meanings. The main and the most important thing for translation industry is regular customer satisfaction report. Aiming to provide the best quality of our services, we have designed certain policies and regulations that were confirmed by these certificates of quality: